Frequently Asked Questions

The easiest way is to have your doctor submit your prescription directly to us electronically or by fax. You can also call or text us at 866-331-6440 Monday–Friday, 8 AM–8 PM ET, or complete an online order form. We will get back to you by the next business day.

Calling or texting us at 866-331-6440 is the fastest option. You can also use our online form. Either way, we will contact you within one business day of receiving your prescription to confirm everything and get you set up.

Our specialists are available:

• 📞 Phone/Text: 866-331-6440 — Mon–Fri, 8 AM–8 PM ET
• 💌 Request: Submit an information update form

We reply to all email inquiries by the next business day.

Brand Direct Health® delivers the following Alfasigma USA medical foods:

• Deplin®
  Clinical dietary management for depression, schizophrenia, and mood disorders
• Metanx®
  Clinical dietary management for peripheral neuropathy and associated diabetic ulcerations
• Cerefolin Brain Wellness®
  Clinical dietary management for mild cognitive impairment with hyperhomocysteinemia
• NeevoDHA®
  Prenatal nutritional support during pregnancy

Brand Direct Health® will contact you within 24 hours of receiving your prescription. Once confirmed, shipping time is 5–7 business days for your first order.

Never. Brand Direct Health® only fills prescriptions with the exact brand-name products your healthcare provider prescribed. There are absolutely no generics or substitutions — guaranteed.

Yes. You can enroll in our automated refill program, which ensures your medication ships before you run out. We also send reminders so you're always aware of upcoming shipments. Contact our team to set this up.

If you are not satisfied with your prescription or our services for any reason, simply let us know and we will provide a full refund. Your satisfaction is our top priority, and we stand completely behind every order.

Our specialists are available:

• 📞 Phone/Text: 866-331-6440 — Mon–Fri, 8 AM–8 PM ET
• 💌 Email: [email protected]

We reply to all email inquiries by the next business day.

Yes. Brand Direct Health® is a fully licensed specialty pharmacy. All products are filled by licensed pharmacists and manufactured in the USA following Current Good Manufacturing Practices (CGMPs). No prior authorization is required for our products.